1. Why I cannot enter TO even if I have played TO before?
1) Please check whether the game server is down for server maintenance. If the client is down for maintenance, please wait until the maintenance ends. TO regular maintenance time: 22:50~23:30 Monday (Server Time / GMT-8)
2) Please check whether there is a new game patch to be updated to. If there is a new patch available, please auto update the client or download the manual patch directly from the Download page on website.
3) Please check that whether your game account or password is correct. If you still cannot enter the game with correct account and password, please contact us via Customer Support: Support Link
When you report to Support, please provide some useful information to us, including:
A. Error details (related screen shot will be preferred)
B. When did you come across this problem?
C. Your computer’s operation system